IT Training

By Shakeel Rashid, Technical Services Engineer of Supreme Systems. For more information on our products and services please contact me on 0845 009 5430 or alternatively email me on shakeel.rashid@supremesystems.co.uk

What is IT Training?
It does exactly what it says on the tin! This is the process of educating an individual or groups of individuals in the use of IT systems and products. Training subjects can vary from software related subjects like how to use Microsoft Outlook up to hardware related subjects such as how to connect to your wireless network.

How it Works
Picture this scenario. You work for a company called Supreme Systems Ltd as technical consultant. They have just acquired a new client by the name of Kleen Point. The manager of Kleen Point asked Supreme Systems to install a new wireless network for them. Within time Supreme Systems have installed the new wireless network and provided all the hardware which was also required such as the wireless router and USB wireless adapters for the computers. Now it is your turn to show the clients how to connect to the wireless network. You would generally talk them through what each device is and what it does. For example you will tell them that the wireless router is getting an internet connection from your Internet Service Provider (ISP), in turn that router is throwing out that signal via its antennas. You will then talk to them about the wireless USB stick and how it operates. Finally, you would educate them on how and where you would insert the SSID key (this isn’t important for this document, so don’t worry about it) and the WEP key (this also isn’t important right now, it’s just an example). Smack, bang, wallop...your job is done; you have trained your clients in how to connect to the internet using their wireless router! However you might have to go over it a couple of times though!!

Who are the users of this service?
The main people who acquire this service are those who have very little or no knowledge whatsoever of a particular software or computer hardware. The main bulk of these people are young ‘to be’ future IT professionals who are studying these subjects at both college and university level. However these days there are massive conferences held in big theatres for large companies who educate their employees on the use IT or any new system which is going to be introduced into the company.

Advantages and Disadvantages of IT Training
The advantages of IT Training are endless, for starter, a customer becomes very proficient at using the IT products which you have provided. At the same time your skills are also greatly enhanced because as the more you teach, the more you learn as well. The customer can also pay to do the training whenever THEY want it. A more informed workforce means a more proficient business, which in turn means that employees are better at following orders.
The disadvantages include the trainer having to keep going over the same thing again and again in a case where a customer doesn’t understand what is going on. This can get very frustrating for a trainer and a lot of patience is required. At times, hiring professional trainers can prove to be very very expensive.

http://www.SupremeSystems.co.uk